Payments and refund status
Last updated: October 22, 2026.
Production checkout remains closed. There is no active paid credit offer in this build.
Failed image tasks
A task that fails or finally cannot deliver its complete result releases reserved generation credits once. This is an internal credit release, separate from a cash refund for a payment order.
Cash refund policy at launch
For a one-time credit pack, request a full refund within 7 days of purchase if none of that pack's credits have been used. Credits consumed by successfully delivered tasks are normally non-refundable. Changing your mind about an otherwise delivered image does not by itself turn a successful task into a failed one.
Confirmed duplicate or incorrect charges will be corrected. If we cannot provide a purchased service, contact support for a remedy or refund of the undelivered portion. Mandatory rights under applicable consumer law remain unaffected. Partial refunds are reviewed individually and are not offered as an automatic conversion of every remaining credit into cash.
How to request a refund
Use the support contact below and include your account email, order identifier and reason. Do not send card numbers. Approved refunds go to the original payment method through Waffo Pancake; posting time depends on the processor and bank. Only confirmed refunds are treated as completed.
Credits after a refund or service closure
Refunded credits are removed from the related balance. They cannot also be spent on new tasks; an already used balance may require review. Purchased credits have no scheduled expiry while the service operates. If the service is discontinued or access is ended for reasons unrelated to your breach, we will address the unused paid balance through a refund or another legally required remedy.
Email support@seedreamtools.com for support, billing, privacy, abuse reports or appeals.